Our report following a visit to Oak Lodge in Chard, which is a purpose-built care home and provides accommodation for frail older people.
The home is able to care for up to 47 clients. On the date of the visit there were 34 residents living in the home.
Recommendations
Ensure the entrance door and bell is clearly signposted for visitors. Our team were unsure which door to use on arrival at the home.
Consider sourcing external volunteers who could support quieter residents who may value 1:1 interactions and may not wish to partake in the larger, group activities on offer.
Consider staffing levels over busier periods such as lunchtime to prevent delays in answering call bells, and moving residents from the first floor down to the dining room area.
Read our report
If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.
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