All posts

We have published a new report sharing what local people told us about their experiences of community pharmacy services. The findings highlight what's working well and where improvements could make a difference.

Our report highlights opportunities to improve awareness of pharmacy services, provide clearer information about Pharmacy First, strengthen privacy for consultations and improve communication when prescriptions are delayed.

Catch up with the latest news about our work and updates about local health and care services.

Healthwatch Somerset make sure local people's experiences help shape health and care services. We sought answers from NHS Somerset after hearing concerns about access to local urgent care. The response sheds light on current pressures, plans to strengthen services, and the value of community feedback in informing decision-makers.

Catch up with the latest news about our work and updates about local health and care services.

People waiting for planned NHS treatment should soon find it easier to understand what is happening with their care, thanks to new minimum standards introduced by NHS England. These standards set out what patients and unpaid carers can expect from the moment a referral is received by a hospital or clinic until treatment starts, is no longer needed, or a patient chooses not to continue.

Catch up with the latest news about our work and updates about local health and care services.

Triggered by increasing concerns raised by local carers and chosen as a priority through the 2024 People's Vote, our report aims to...

NHS England has published a refreshed version of the Accessible Information Standard (AIS) which was first released in 2016. Here we look...

In our latest report, we talk about people's experiences when trying to make appointments at a local doctor’s surgery in West Somerset In...

In November 2024 we undertook an Enter and View visit to Oakhill Surgery to observe the quality of service, and talk to people using the...

In November 2024 we undertook an Enter and View visit to Oakhill Surgery to observe the quality of service, and talk to people using the...

Tell us about information available to you, and you could be entered into a draw for a £35.00 Amazon gift voucher. Graphic kindly...

Investigating available information for unpaid carers in Somerset. Over 49,000 unpaid carers in Somerset help take care of a family...

In response to local feedback about challenges in booking appointments with GPs, we have explored people’s experiences across the county....

In our latest report we have listened to experiences of Somerset residents who tried to book an appointment to see their GP. In response...

A lack of access to NHS dentists in Somerset remains a pressing issue, including for parents, vulnerable individuals and those with...

Are you struggling to find an NHS dentist? The new dental recovery plan might help you get the dental care you need. On 7 February 2024...

The new Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you...

From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in...