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We have published a new report sharing what local people told us about their experiences of community pharmacy services. The findings highlight what's working well and where improvements could make a difference. Between March and October 2025, we spoke to people across Somerset and gathered feedback through conversations and a public survey. The report reflects a wide range of experiences from people who use community pharmacies. Healthwatch Somerset Advisory Board said: The report reflects extensive engagement with local communities through surveys, outreach visits, and conversations with residents, carers, and pharmacy teams, ensuring that a wide range of voices have been heard. The report shows that community pharmacies are highly valued as trusted and accessible healthcare services in local communities. Many people described pharmacists as caring, approachable and supportive. They also appreciated being able to access advice and treatment quickly and close to home. Confidence in managing repeat prescriptions was generally high. Most people said they preferred using their local pharmacy rather than online services. Alongside these positive experiences, people identified areas where improvements are needed. Feedback highlighted: Low awareness of the Pharmacy First service Confusion about eligibility and age limits for some treatments Concerns about privacy when discussing health issues Frustration about prescription waiting times Uncertainty about how to safely dispose of unused medicines Overall, the findings show that community pharmacies play an important role in supporting people's health and helping people access care close to home. The report recommends raising awareness of available services, improving privacy where possible, and providing clearer information to help people get the most from their local pharmacy. Read our full report to explore the findings and recommendations in more detail.

Our report highlights opportunities to improve awareness of pharmacy services, provide clearer information about Pharmacy First, strengthen privacy for consultations and improve communication when prescriptions are delayed. Local pharmacies are playing a vital role in helping people access healthcare across Somerset. Our latest report found that residents value the advice, support and convenience provided by pharmacy teams, with many describing pharmacists as approachable, knowledgeable, and trusted healthcare professionals. However, we also found that awareness of Pharmacy First remains low, despite many people already benefiting from pharmacy services for common health conditions. Key findings: 44% of people who used Pharmacy First for one of the seven eligible conditions said they had a very positive experience. 65% of respondents had not heard of the term Pharmacy First. 95% of respondents used a community pharmacy. 76% had asked a pharmacist for advice about a medical issue or health concern. 45% said they felt uncomfortable discussing health concerns in front of other people. People told us about prescription delays, medicine shortages and difficulties accessing pharmacies, particularly in rural areas. Alongside positive feedback, people highlighted opportunities to improve awareness of pharmacy services, strengthen privacy for consultations, provide clearer information about Pharmacy First eligibility, and improve communication when prescriptions are delayed. Our recommendations aim to help ensure that everyone can make the best use of the support available from their local pharmacy. Read our report If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286 Executive summary Full report

Catch up with the latest news about our work and updates about local health and care services. Swans on Bridgwater Canal. ©Healthwatch Somerset 2026 July 2026 in numbers A short summary of team achievements in June. One report launch One Advisory Board meeting Three requests for our volunteer Readers Panel to review NHS documentation 28 Events 44 Meetings 55 Enquiries to our inbox or telephone number 643 direct engagements with people These figures may be higher because it can be hard to record every contact and all feedback. Local voices, real impact Sheila at a carers event. ©Healthwatch Somerset 2026 After hearing concerns from local people about unexpected closures at some Urgent Treatment Centres and the Minor Injuries Unit in Burnham-on-Sea, we took those concerns directly to NHS Somerset. As a result, NHS Somerset provided a public response explaining the reasons for the closures, the staffing challenges affecting services, and the action being taken to improve resilience. Local feedback helped highlight how important accessible urgent care services are to Somerset communities and ensured these concerns were heard by decision-makers. Read the full story on our news pages. Kindness, community, and care at Ivelhurst Nursing Home Exterior of Ivelhurst Nursing Home. ©Healthwatch Somerset 2026 We recently carried out an Enter and View visit to Ivelhurst Nursing Home in Yeovil to hear directly from residents, relatives, and staff about their experiences. We found a welcoming, homely environment where residents told us they feel safe, valued and well cared for. Staff were observed treating people with kindness, dignity and respect, and there was a strong sense of community throughout the home. Residents enjoyed a range of activities, outings and opportunities to stay connected with local groups, schools and volunteers. We also made several recommendations to support continued improvement. To find out more about our visit, download the full report. Stay Well This Winter with Flu and COVID Vaccines Paediatrician administering vaccine | Free Photo The NHS has opened bookings for flu and COVID-19 vaccinations to help people protect themselves before winter illnesses start spreading. From 1 September, flu vaccinations will be available for pregnant women, young children, school-aged children, and children with certain health conditions. From 1 October, the flu vaccine will also be available for people aged 65 and over, those with long-term health conditions, carers, care home residents, people experiencing homelessness, close contacts of people with weakened immune systems, and frontline healthcare workers. COVID-19 vaccinations will be available from 1 October for people aged 75 and over, older adult care home residents, and people who are immunosuppressed. Booking is quick and easy through the NHS website, the NHS App or by calling 119. If you know you're eligible, you don't need to wait for an invitation before booking your appointment. Who you gonna call...? Donna! AI generated image. ©Healthwatch Somerset 2026 Say hello to Donna, the friendly voice behind our phone and email enquiries. Donna joined the Healthwatch team in June as our Information and Advice Officer, after volunteering with us since 2023. With a background in health and care, Donna brings a wealth of knowledge and a passion for helping people find the right support. Whether you're sharing an experience, looking for information, or need help finding the right service, Donna is often the first person you'll speak to. She's here to listen, offer advice, and help make sure people's voices are heard. Donna's favourite animal is a donkey and she's a big fan of Greek food, so we couldn't resist having a little fun with her staff photo and AI. Sorry, Donna! 🤣 Do you Know Your Numbers? 7 to 13 September is Know Your Numbers! Week, the UK’s biggest blood pressure awareness campaign. Somerset Healthier Lifestyles Team is encouraging people of all ages to take a few minutes to get their blood pressure checked. Around 1 in 3 people have high blood pressure without knowing it because it often has no symptoms. Left untreated, it can increase the risk of serious health problems, including heart attack, stroke and kidney disease. The good news is that checking your blood pressure is quick, easy, and free. You can: Borrow a monitor from your local library. Ask for a check at your local pharmacy. Use a monitor at your GP surgery. Don’t wait until you feel unwell. Check your blood pressure and speak to a healthcare professional if you have any concerns about your reading. Are you part of a community group or workplace? The Healthier Lifestyles Team can visit to provide blood pressure checks and healthy lifestyle information. To arrange a visit, email workplacehealth@somerset.gov.uk or andrea.osborne@somerset.gov.uk Could you help change a local child’s life? ©Somerset Council Copyright 2026 Could you give a local child a safe, stable home, and help them thrive? Somerset urgently needs more foster carers, and even a small commitment can make a big difference. As well as full-time fostering, there are flexible options such as short-stay or occasional care, which could involve welcoming a child into your home for just one weekend a month. This gives children the chance to build trusted relationships, enjoy new experiences, and feel part of a supportive community. Foster carers must be aged 21 or over and have a spare bedroom. You do not need previous fostering experience, as full training, ongoing support from a dedicated social worker, and financial allowances are provided. Find out more about the different ways you can help a local child, click the image above or visit www.fosteringinsomerset.org.uk. Have your say on the future of adult social care ©Crown Copyright 2026 The Casey Commission wants to hear what people think adult social care should look like in the future. This is your chance to share what matters to you, your family or people you support. You can take part online by adding a proposal, voting on other people’s ideas, or both. Each proposal must start with “we should…” and is limited to 140 characters, so keep it short and clear. New proposals can be submitted until 9 September. After this, the platform will move into a vote-only phase until 23 September, giving people more time to respond to the ideas already shared. Find out more on the Big Conversation on Care webpage. If you need to contact the Casey Commission, use the contact details on the Casey Commission website. Working Together for Veterans in Somerset Armed Forces Strategic Forum. ©Healthwatch Somerset 2026 We recently attended the latest Armed Forces Strategic Forum, held in true military style outdoors under canvas at Ark at Egwood. The forum brings together organisations from across Somerset that are committed to supporting current and former members of the Armed Forces, as well as their families. Teri, NHS Somerset's Armed Forces Programme Lead, organises these meetings, which offer a great opportunity to share information, learn about new services, and make valuable connections. We heard from Armed Forces Link Workers, who are meeting veterans across Somerset through a growing network of outreach hubs. There are currently 10 hubs running across the county, helping veterans access the services they need. We also learned that Somerset Council has applied through the VALOUR programme to host a recognised veteran’s support centre, which could provide more help for local veterans in the future. Several useful local services were highlighted during the meeting, including: A Royal British Legion volunteer visitor based at Yeovil District Hospital, offering friendship and support to Armed Forces community members who may be feeling lonely or isolated during a hospital stay. A programme from Somerset Activity and Sports Partnership for children from Armed Forces families, using sport, mentoring and group activities to bring young people together. Green Spirit Retreat on the Somerset Levels, run by former Royal Marine Paul, which welcomes veterans and military families seeking support and connection. New Bridgwater diagnostic centre opens to help patients get faster tests ©Somerset NHS Foundation Trust 2026. People across Bridgwater and Somerset can now get more health scans and tests closer to home thanks to the new Bridgwater Diagnostic Centre, which has opened next to Bridgwater Community Hospital. The £17.8 million NHS facility is expected to provide almost 25,000 additional scans each year, helping people get answers about their health more quickly. The centre offers MRI and CT scans and will also be home to Somerset's first dedicated urology investigations unit later this year. The aim is to make it easier for people to access diagnostic services without having to travel to larger hospitals. Adam Turner, Head of Imaging at Somerset NHS Foundation Trust, said: This facility will help us provide faster access to vital diagnostic tests, support earlier diagnosis, and make it easier for patients to be cared for closer to home. The centre has been designed to provide a modern, comfortable environment with the latest diagnostic technology. It is also expected to help free up capacity at Somerset's acute hospitals, benefiting patients across the county. How do I book a scan? ©Somerset NHS Foundation Trust 2026. Most MRI and CT scans cannot be booked directly by patients. You will usually need a referral from a GP, hospital consultant or another healthcare professional. If a scan is needed, the NHS team caring for you will arrange a referral and you will be contacted about your appointment. The new centre is helping increase local capacity so that more people can be seen closer to home. Read the full story on the Somerset NHS Foundation Trust website. New free CONNECTPlus app offers ADHD support for adults in Somerset ©Health and Care Innovations Limited 2026 Adults in Somerset who are experiencing ADHD symptoms can now access free information, tools, and support through the new CONNECTPlus app. Developed by Somerset NHS Foundation Trust and HCI, the app is the first of its kind to be introduced by an adult ADHD service in England. The app provides reliable information about ADHD, including myth-busting content, self-help resources, appointment tracking and note-taking tools. Users can also access support for wellbeing, mental health, financial wellbeing and local services. Content is tailored to different stages of a person’s journey, with information on medication introduced after diagnosis. Much of the information and support in the app can be helpful whether or not someone receives an ADHD diagnosis. A member of our team investigated the app to test how easy it is to access and use, they said: There is a lot of useful information, that may be difficult for some people to focus on. The content is labelled appropriately so you can click on topics of interest. I find it user friendly, though worth noting how others view the app that have or may have ADHD. The app aims to help people better understand their symptoms, find useful information, and feel more confident about accessing support. It is not a replacement for professional healthcare or medical advice. We would be interested to hear from local people who use the app and whether they find it helpful. You can download the CONNECTPlus app to your mobile phone from App Store or Google Play, or scan the QR code. Somerset Health and Care Academy: Investing in Somerset’s future workforce A new Somerset Health and Care Academy is being developed to help people start, grow and progress careers in health and care. Led by partners across the NHS, social care, education and local government, the Academy aims to make training more accessible and create clearer career pathways for local people. High angle adults studying together | Free Photo A major part of the project is the redevelopment of the former Bridgwater Community Hospital site into a dedicated training hub, alongside virtual learning opportunities available across Somerset. The Academy is expected to deliver around 3,000 training sessions each year, supporting health and care staff to develop the skills needed to meet future demand. Development timeline January 2023: £19.7 million ‘Levelling Up’ funding announced. 2026/27: First learning offer planned and development work continues. 2027: Construction expected following planning approval. 2028: Academy expected to open. AI scribes in healthcare: what do patients think? Artificial intelligence (AI) is playing a growing role in healthcare, including helping clinicians manage records, supporting diagnosis and treatment, and virtual receptionists. One of the latest developments is the use of AI scribes, which can create notes and summaries during appointments, giving clinicians more time to focus on patients. Healthwatch England recently explored what people think about this technology. While many recognise the potential benefits, the research found that trust, transparency and accuracy remain important. Most people wanted to be told when AI scribes are being used and asked for their consent, particularly during discussions about sensitive health issues. Read the full blog to learn more about the findings and what they could mean for the future of NHS care. Join Us for Walk for a Life 2026 This September marks a special milestone for Walk for a Life, with the fifth annual walk in Taunton and the first ever Walk for a Life in Shepton Mallet. The events bring people together to remember loved ones lost to suicide, raise awareness, reduce stigma, and encourage conversations about mental health and suicide prevention. Tanya at Walk for a Life 2025. ©Healthwatch Somerset 2026. We have proudly supported and attended Walk for a Life since the very first event. We have seen first-hand how these walks create a safe, welcoming space for reflection, connection and hope. The Taunton walk will take place on Saturday 5 September, starting from the Quaker Meeting House. The route is accessible for wheelchairs and pushchairs and includes time for reflection and remembrance. We are especially pleased to see the launch of the first Walk for a Life in Shepton Mallet on Thursday 17 September. Starting from Shepton Mallet Library, the walk follows an accessible route around Collett Park before participants return to the library for refreshments and an opportunity to connect with others, reflect, and find support. The Walk for a Life website also provides a range of helpful resources, including personal stories, information to help people understand suicide, support resources, messages of hope, and a Book of Hope where people can share experiences and encouragement. These resources aim to help people feel less alone and encourage conversations about mental health and wellbeing. Whether you are walking in memory of someone, showing support for suicide prevention, or simply want to be part of your community, we would love you to join us. Look out for our team at both events and come and say hello. Speak to us in September 😀 Come and talk to us about your experiences or for information and advice about health and care services in Somerset. Date and times Details September 1, 2026 11:00 am to 12:30 pm Taunton Library Paul Street, Taunton, TA1 3XZ September 2, 2026 10:30 am to 12:30 pm Burnham-on-Sea Library 1 Princess St, Burnham-on-Sea, TA8 1EH September 5, 2026 10:30 am – 1:00 pm Taunton Walk For a Life Quaker Meeting House, 13 Bath Place, Taunton, TA1 4EP September 16, 2026 10:30 am - 5:30 pm Women & Girls Health & Wellbeing Event - Minehead Methodist Church, 31 The Avenue, Minehead, TA24 5AY September 17, 2026 4:00 pm - 5:30 pm Somerset NHS Foundation Trust AGM Annual General Meeting and Marketplace Somerset County Cricket Ground, Colin Atkinson Pavillion, Taunton, TA1 1JT September 17, 2026 5:30 pm – 8:30 pm Shepton Mallet Walk For a Life Shepton Mallet Library, 2 Market Place, Shepton Mallet, BA4 5AZ September 22, 2026 10:00 am - 12:00 pm Waffle over waffles at The Waffle Hub Community Café Methodist Church, 35A College St, Burnham-on-Sea, TA8 1AS September 24, 2026 10:30 am to 12:30 pm Somerton Library Cox's Yard, West St, Somerton, TA11 7PR Other important dates Date What Find out more 5 September International Day of Charity https://en.wikipedia.org/wiki/International_Day_of_Charity 7 – 13 September Know your numbers week https://www.bloodpressureuk.org/know-your-numbers/know-your-numbers-week/ 10 September World Suicide Prevention Day https://www.iasp.info/wspd/ 13 September World Sepsis Day https://www.worldsepsisday.org/ 17 September World Patient Safety Day https://www.who.int/campaigns/world-patient-safety-day 25 September World Pharmacists Day https://www.fip.org/world-pharmacists-day 1 – 30 September Childhood Cancer Awareness Month https://www.cclg.org.uk/childhood-cancer-awareness-month 1-30 September Blood Cancer Awareness Month https://www.macmillan.org.uk/cancer-awareness/blood-cancer-awareness-month Want us to share your news? Do you have any health and care news or events you would like us to include in our August 2026 newsletter? If so, please send us you text with an accompanying image to info@healthwatchsomerset.co.uk before Friday 18 September 2026. Get in touch If you have been sent this newsletter and would like to join our mailing list, please follow this sign up to our newsletter link. Share your experiences of health and care services in Somerset so we can help influence change and make services better. Have your say using our website contact form, or call us free on 0800 999 1286. Do you have questions about health and care ‘jargon’? We can help, email you enquiries to info@healthwatchsomerset.co.uk or call us free on 0800 999 1286. Our website Find out what we do in a variety of accessible formats https://www.healthwatchsomerset.co.uk/about-us Read our news and reports https://www.healthwatchsomerset.co.uk/newsandreports Volunteer with us https://www.healthwatchsomerset.co.uk/volunteer Contact us https://www.healthwatchsomerset.co.uk/contact-us Follow us on social media: BlueSky/@healthwatchsom.bsky.social Facebook.com/Healthwatchsomerset @healthwatchsomerset Healthwatch Somerset, Suite 12, Wellworthys Business Centre, Parrett Way, Colley Lane, Bridgwater, TA6 5LB The Healthwatch Somerset service is run by The Advocacy People, an independent charity - Charity No. 1080679 limited by guarantee and registered in England and Wales with Company No. 3963421. The registered office is at PO Box 375, Hastings, East Sussex, TN34 9HU

People waiting for planned NHS treatment should soon find it easier to understand what is happening with their care, thanks to new minimum standards introduced by NHS England. Medical Professional Assisting MRI Scan Procedure · Free Stock Photo These standards set out what patients and unpaid carers can expect from the moment a referral is received by a hospital or clinic until treatment starts, is no longer needed, or a patient chooses not to continue. Planned care, sometimes called elective care, covers non-urgent treatment that is booked in advance. The new standards were developed with patients, carers, clinicians and NHS teams in response to concerns about communication, uncertainty and long waits for treatment. What will change? The standards focus on making planned care: Smoother Easier to understand More supportive for patients and carers For the first time, there will be clear expectations about the information people should receive while they are waiting for treatment and who they can contact if they have concerns or questions. Key things patients can expect Confirmation within 28 days Once a referral has been made and received by a hospital or clinic, patients should be told what is happening next within 28 days. In many cases, this information will arrive much sooner and may be available through the NHS App, text message, letter or other communication methods. If the referral is not accepted onto a waiting list, the provider should explain why and what the next steps will be. Clear communication Healthcare providers must communicate in a way that is easy to understand and accessible. Patients can tell services about any communication needs they have, such as large print, braille, audio formats or British Sign Language support. Patients can also ask for information to be shared with a trusted family member, friend or unpaid carer, provided they give consent. Better support while waiting When a referral is accepted, patients should receive information about: How to contact the service What to do if their condition changes or gets worse Support and self-care information while they wait Accessibility arrangements and reasonable adjustments available to them Regular updates Patients should receive an update at least every 12 weeks while they remain on a waiting list. These updates will confirm they are still on the list and explain any actions they may need to take. Know your rights as an NHS patient These new standards sit alongside the rights patients already have under the NHS Constitution. NHS England says patients have the right to be treated fairly and without discrimination, receive clear information about their care, and choose their provider for their first planned outpatient appointment in most circumstances. Patients should be involved in decisions about their care through a process known as shared decision-making. This means healthcare professionals and patients work together to discuss treatment options, benefits, risks and personal preferences before deciding what is right for them. If you need information in a different format or require reasonable adjustments because of a disability, communication need or health condition, you can ask your provider for support. Summary: what do the new standards mean for patients? What you can expect What it means Referral update within 28 days You should be told what happens next after your referral is received. Clear and accessible information Information should be easy to understand and available in formats that meet your needs. A contact point for questions You should know who to contact about appointments, access needs or practical concerns. Advice while waiting You should receive information about managing your condition and what to do if it changes. Updates every 12 weeks You should receive regular communication confirming your place on the waiting list. Involvement in decisions You should be involved in discussions about your care and treatment options. Support for carers With your consent, information can be shared with a family member, friend or unpaid carer supporting you. Right to raise concerns If standards are not met, concerns can be raised through the hospital's Patient Advice and Liaison Service (PALS). Why does this matter? Many patients and carers have told the NHS that not knowing what is happening after a referral or during a long wait can be stressful and worrying. The new standards are designed to reduce uncertainty, improve communication and help people feel more supported throughout their care journey. The standards also aim to create a more consistent experience across England, so patients can expect the same basic level of communication and support wherever they receive planned NHS care. If things do not go as expected If a healthcare provider does not meet these standards, patients, carers, family members and friends can raise concerns through the hospital's Patient Advice and Liaison Service (PALS). Healthwatch tips Keep your contact details up to date with your GP practice and hospital. Read and respond promptly to letters, texts or NHS App messages. Let the hospital know if you no longer need an appointment or cannot attend. Ask for information in a format that works for you. If your symptoms get worse while you are waiting, contact your GP practice or NHS 111 rather than waiting for your next update. Keep a note of any questions you want to ask at your next appointment. Find out more Read the full guidance on the NHS England website: https://www.england.nhs.uk/long-read/minimum-standards-planned-patient-care/

In June 2026, Healthwatch carried out an Enter and View visit to Ivelhurst Nursing Home in Yeovil. During our visit, we observed the quality of care and spoke with people who use the service, including residents, relatives, and staff. What we found All Authorised Representatives reported positive first impressions of the home, its environment, and its culture. The manager was visible throughout the home and readily available to speak with residents and staff. Residents told us they enjoy living at the home and feel safe. They said staff are friendly, kind, and take time to get to know them. We observed staff treating residents with dignity, respect, and courtesy. The home has strong links with the local community. Our recommendations Consider introducing a staff photo board to help residents, relatives and visitors become more familiar with members of the care team. Add more photographs and displays around the home, particularly those that showcase residents' activities and achievements. We were pleased to see the home supporting the wider community by hosting a local loneliness group that meets regularly on site. We also welcomed the home's positive links with the local college, including volunteer and work placement opportunities. James Dale, Registered Manager, Ivelhurst Nursing Home told us: We welcome the recommendations made and will use these constructively as part of our ongoing improvement plans, including further developing displays around the home, reviewing signage, and continuing to strengthen opportunities for companionship and community involvement. Read our report If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.

There are supply problems with Ramipril 1.25mg capsules (a medicine used to treat high blood pressure and other heart and kidney conditions). Smiling Pharmacist with Beard · Free Stock Photo This page was updated on 27 July 2026 as the Serious Shortage Protocol due to end on 24 July 2026 has now been extended to 30 October 2026. A national ‘Serious Shortage Protocol’ means your pharmacy may only be able to give you up to one month’s supply at a time. What’s happening Community Pharmacy England has shared information from the Department of Health and Social Care that Ramipril 1.25mg capsules have intermittent supply problems. These problems are expected to continue until Friday 30 October 2026. Who may be affected You may be affected if you take Ramipril 1.25mg capsules. National guidance also asks prescribers not to start new patients on Ramipril 1.25mg capsules until the supply problem has improved. What your pharmacy can do A Serious Shortage Protocol (SSP) has been issued for Ramipril 1.25mg capsules (SSP087). This started on 22 April 2026 and is currently due to end on Friday 30 October 2026. If your prescription is for more than one month, your pharmacist may only be allowed to supply up to one month at a time (if stock is available). This is to help make sure more people can get the medicine during the shortage. If the pharmacy supplies a reduced quantity under the SSP, you should not be charged an NHS prescription charge for that supply. What you should do Keep taking your medicine as prescribed. Do not stop taking Ramipril without medical advice. Order your repeat prescription a little earlier than usual if you can, to allow time for your pharmacy to get stock or speak to your prescriber. If you are given less than usual, make a note of when you will run out and order your next supply in good time. Ask your pharmacist for advice if you are worried or you have questions about your supply. If you can’t get Ramipril 1.25mg capsules Some other forms of Ramipril (such as tablets and oral solution) are still available, but national guidance says they may not be able to meet extra demand. If your pharmacy cannot get the capsules, your GP or nurse prescriber may suggest a different medicine instead (for example, another Angiotensin-converting enzyme (ACE) inhibitor or an Angiotensin-II receptor blocker (ARB)). If your medicine is changed, you may need monitoring to make sure your blood pressure stays controlled and you tolerate the new medicine. Seek medical advice if you feel dizzy or light-headed after a switch. The British Heart Foundation have lots of information about types of medicine for heart conditions on their website. Why this is happening Medicine shortages can happen for different reasons, including manufacturing and supply chain problems. National organisations are using extra measures (like the SSP) to manage supplies as fairly as possible until stock levels improve. Where to get help in Somerset Your community pharmacy – they can tell you what is available and what the Serious Shortage Protocol allows them to supply. Your GP practice (or the clinician who prescribes your medicines) – contact them if you are running low and your pharmacy cannot get your usual medicine. NHS 111 – use this if you need urgent advice when your GP practice is closed. Healthwatch Somerset – we can help you find the right service and we want to hear about your experience of accessing medicines in Somerset. If you have had problems getting Ramipril (or another medicine), telling us helps build a picture of what people are experiencing and we will share it with the people who plan local services. Download this information in an Easy Read format. Sources Community Pharmacy England: SSP for Ramipril 1.25mg capsules extended - Community Pharmacy England

Healthwatch Somerset make sure local people's experiences help shape health and care services. Image generated using artificial intelligence We sought answers from NHS Somerset after hearing concerns about access to local urgent care. The response sheds light on current pressures, plans to strengthen services, and the value of community feedback in informing decision-makers. You said... Many people told us they were concerned about unexpected closures at Urgent Treatment Centres (UTCs) across Somerset and the Minor Injuries Unit (MIU) at Burnham-on-Sea War Memorial Hospital. People said they wanted to better understand why closures were happening and whether services would be available when they needed them. We did... We gathered this feedback and shared it anonymously with NHS Somerset Integrated Care Board (ICB). We asked for more information about the closures and what action was being taken to address them. Following our enquiry, NHS Somerset provided a detailed response on behalf of Somerset NHS Foundation Trust, helping to answer some of the concerns raised by local people. What NHS Somerset told us Kirsty Ash, Head of Urgent and Emergency Care Commissioning at NHS Somerset, said: "Unfortunately, we are currently having to frequently close the UTCs and MIU at short notice for a day, or a portion of a day, at a time because of staffing shortages. Our UTCs are led by very experienced and skilled Emergency Nurse Practitioners (ENP). There is a national shortage of ENPs and 24% of our ENP roles are currently unfilled." NHS Somerset explained that staffing shortages are the main reason for many of the temporary closures. We also learned that some closures happen when a seriously ill patient attends a UTC and staff need to focus on stabilising them and arranging transfer to an Emergency Department. The Trust said it is continuing to recruit staff, train its workforce and explore different ways of safely staffing services in the future. There was also positive news for Burnham-on-Sea. NHS Somerset confirmed that the MIU will remain at Burnham-on-Sea War Memorial Hospital, while additional staff are recruited to strengthen the service. NHS Somerset acknowledged the importance of the MIU to local people and the concerns that have been raised about closures. The impact of your feedback Because local people took the time to share their experiences with us, we were able to take those concerns directly to decision-makers and secure a public response. Your feedback has helped improve transparency around why closures occur, highlighted the impact these disruptions have on local communities, and ensured that the importance of local urgent care services remains firmly on the agenda. Need urgent care? If you need urgent treatment, NHS Somerset advises using NHS 111 or the NHS Quicker app. These services provide up-to-date information about available healthcare services, including any temporary UTC or MIU closures. Keep sharing your experiences Your voice makes a difference. If you have feedback about any health or care service in Somerset, please get in touch. Together, we can make sure local people's experiences continue to inform and improve services across the county. Information poster about NHS Quicker. © 2026 Health and Care IMPACT Network, All rights reserved.

Catch up with the latest news about our work and updates about local health and care services. Statue of John Short, also known as Yankee Jack, in Watchet Harbour June 2026 in numbers A short summary of team achievements in June. One report launch One Enter and View (E&V) visit Three requests for our volunteer Readers Panel to review NHS documentation 20 Events 25 Meetings 312 direct engagements with people These figures may be higher because it can be hard to record every contact and all feedback. How your feedback is making a difference Our new Annual Report 2025/26 is now live. It showcases how your experiences have helped improve health and care services across Somerset and highlights the issues that matter most to our communities. Over the past year, more than 2,000 people told us about their care, and we supported over 3,000 people with information and advice. Take a look and see the impact of speaking up. If you have an experience you'd like to share, we'd love to hear from you. Supporting the armed forces community Armed Forces Week is a national opportunity to recognise and thank serving personnel, veterans, reservists, and military families for their contribution. It ends with Armed Forces Day (AFD), a celebration of service and community. This year, we attended both Bridgwater AFD and Somerset AFD in Taunton. We spoke with members of the Armed Forces community about their experiences of health and care services, while also providing information, advice, and signposting to local support. These events are about more than displays and entertainment. They help bring military and civilian communities together, creating opportunities for people to share experiences, build understanding, and learn about the support available to serving personnel, veterans, and their families. Somerset Armed Forces Day also highlights the important role of veterans’ organisations and the Armed Forces Covenant in supporting those who serve or have served. Keeping children with allergies safe Image credit: Free Food Image on Unsplash From September 2026, all schools in England will be required to keep emergency adrenaline auto-injectors (allergy pens) on site to help treat severe allergic reactions. Under new Department for Education guidance, schools will also need to train staff to use the pens, have a whole-school allergy policy, and create individual healthcare plans for pupils with allergies. The change follows years of campaigning by the parents of Benedict Blythe, who died from an allergic reaction aged five. They have worked to introduce Benedict's Law to help ensure that no child is put at risk because of gaps in allergy support and safety at school. The new requirements aim to improve preparedness, provide greater reassurance for families, and help keep children with allergies safe while they learn. Hospital parking: Could you get a discount or free parking? Many people tell us that hospital parking can be expensive, especially if you need to visit regularly. The good news is that some patients, visitors and carers may be able to park for free or pay less. You may be able to get help if you are: A Blue Badge holder. Visiting a relative who is gravely ill. Visiting someone who has been in hospital for an extended stay. A registered carer. A parent staying overnight with a child under 18 in hospital. Attending hospital appointments frequently. Musgrove Park Hospital Exterior of Musgrove Park Hospital, Taunton. © Healthwatch Somerset 2026 Musgrove Park Hospital has certain arrangements for people who qualify for free parking. Blue Badge holders Park in Duchess 1 car park only. Display your valid Blue Badge clearly. The barrier should lift automatically on entry and exit. Parking in another car park may mean you have to pay. Frequent outpatients Pick up a form from reception and keep all parking receipts. Pay for parking as normal during your first visits. After nine visits within 90 days, ask your clinic to sign the form. Take the completed form and receipts to the General Office (Duchess Building, Level 0) to start the refund process. On your ninth visit, you can get an exit pass for free parking that day. Parents staying overnight with a child Ask ward staff for a paediatrics patient permit. Before leaving, take the permit to the General Office or Q-Park Lodge. You can get free parking between 7.30pm and 8am. Carers can refer themselves in advance of their visit, or by ward staff, through the Carers Support email: CarersSupport@somersetft.nhs.uk For questions about parking at Musgrove, contact the Q-Park office on 01823 344758. Yeovil District Hospital Yeovil District Hospital corridor © Healthwatch Somerset 2026 Yeovil Hospital also offers concessions for: Blue Badge holders. Registered carers. Parents and guardians of babies in the Special Care Baby Unit (SCBU). Parents staying overnight with children on the Children's Ward. Frequent outpatients (more than three visits in 30 days). Visitors carrying out bedside vigils. Cancer patients having chemotherapy or active treatment. Ask a member of staff in the department you are visiting for a parking support slip or visit the Welcome Hub for further information. For more information, visit the Somerset NHS Foundation Trust hospital parking webpages or read the NHS car parking guidance on GOV.UK. If hospital parking has affected you, we would like to hear about your experience and suggestions for improvement. Free support to help you stop smoking Quitting smoking is one of the best things you can do for your health, but we know it can be difficult to take that first step. Having the right support can make all the difference and the Smokefree Somerset service are there to help. The service have introduced a free Smoke Free app which is designed to help people stop smoking anytime and anywhere, making it a great option for those with busy schedules or who prefer support that is flexible and easy to access. The app offers personalised quit plans, motivation tools, and progress tracking, to help you stay focused and see how far you’ve come. It also provides access to trained advisers through a 24/7 chat service, so support is available whenever you need it. Users can also access stop smoking aids to help manage cravings and increase their chances of quitting successfully. Alongside the app, Smokefree Somerset provides expert advice and tailored support for people who want help to stop smoking for good. Every step towards becoming smokefree is a positive one. To find out more about the support available or to get started, visit the Smokefree Somerset website. Millions of unpaid carers to get earlier support The government has published its first cross-government action plan for unpaid carers, focusing on helping people get recognised and supported sooner. Nearly one in 10 people in England provide unpaid care for a family member, friend or loved one. The Unpaid carers action plan: recognise, refer, reach includes new ways for carers to identify themselves through the NHS App, improved information sharing across health and care services, and a carers’ charter setting out carers’ rights. Young carers will also be identified earlier and offered better support in school. Many carers tell us they struggle to find information and feel overlooked. We welcome steps that improve recognition, make it easier to access support, and help carers balance caring with their own health, education and work. Is your online pharmacy safe? Thousands of fake online pharmacies are operating and sell fake or unsafe medicines that don’t work or are harmful to your health. Before you buy, take a moment to check the pharmacy is registered, so you can be confident you will get medicines that are safe and right for you. All legitimate pharmacies in Great Britain have to be registered with the General Pharmaceutical Council. Look for the pharmacy’s registration details on the website Search for them on the official pharmacy register Check the details match before making a purchase These simple steps will help protect your health. Be cautious if a website offers prescription medicines without a prescription, makes exaggerated health claims, or does not provide a physical address. These can be signs of a fake pharmacy. Find out more and check a pharmacy’s registration at: How to check an online pharmacy is on the register | General Pharmaceutical Council Have your say about SEND services in Somerset If you are a parent or carer of a child or young person aged 0–25 with Special Educational Needs and Disabilities (SEND), Somerset wants to hear about your experiences of local SEND services over the past year. Your feedback will help Somerset Council, NHS Somerset, and Somerset Parent Carer Forum understand what is working well and where improvements are needed. The survey covers education, health, independence, and how well children and young people feel supported. The findings will be used to shape future support services for families across Somerset. The survey is confidential, and there is also an opportunity to enter a prize draw. Click the link to take part in the Somerset SEND Annual Satisfaction Survey 2026. Community ‘angels’ move into Angel Place Sedgemoor Community Connector CIC is a Bridgwater-based community organisation working to reduce loneliness, build confidence, and create welcoming spaces where people feel connected and supported. Over the past year, they have developed a range of groups and projects including Connect drop-ins, family cooking sessions, adult neurodivergent social groups, men’s cooking sessions, and cost-of-living support. Their work brings people together through practical, friendly activities that help build skills, confidence, and community. They are now preparing to open a new community space in Angel Place, Bridgwater. The space will support local people of all ages, including families, older residents, neurodivergent adults, carers, and anyone experiencing isolation or needing a friendly place to connect. Image credit: © Sedgemoor Community Connector Ann-Marie Gould, Director of Sedgemoor Community Connector CIC, told us: We hope the space will become a welcoming, accessible base for activities, support, conversations and community-led ideas. The space will officially open in August. To find out more visit the Sedgemoor Community Connector website. What is NHS Quicker? NHS Quicker is a free tool that helps people find and access the right NHS service for their needs. It can be used on your computer or as an app on your phone. It provides information about local health and care services, including Urgent Treatment Centres, pharmacies, GP services, and other support available in your area. NHS Quicker is simple to use and helps people make informed choices about where to go for advice, treatment or support. By helping people find the right service, the app can get them care sooner and help reduce A&E demand. AI: Love it or hate It? Have your say Artificial intelligence (AI) is everywhere right now – from helping with homework and creating content to powering apps and games. But what do you think about it? Somerset Youth Forum wants to hear from young people aged 11–18 (up to 25 for those with SEND). Are you excited about AI and the opportunities it brings, or concerned about its impact on jobs, mental health, the environment and learning? This is your chance to share your views, influence local discussions, and make sure young people's voices are heard. The next Youth Forum session takes place on Wednesday 26 August, from 5.00–6.30pm on Microsoft Teams. Get involved: https://tinyurl.com/JoinYouthForum Can't make it? You can still share your views through the Youth Forum Linktree. Somerset Youth Alliance action day On 7 July, we attended the Somerset Youth Alliance (SYA) action day: Navigating Emerging Challenges. The event brought together Somerset organisations to share learning, build connections, and discuss the challenges facing young people today. The day included workshops on neurodiversity from Bibic and NeuroConnect, Somerset’s Violence Reduction Hubs from Young Somerset and In The Mix Project, and the influence of the online “manosphere” from M-Path. Jack Harrison, workshop facilitator at M-Path, highlighted the importance of listening to boys and young men. He said: If we start talking to our boys, instead of just talking about them, you'll find they have quite a lot to say about it. Jack explained that M-Path’s approach is rooted in empathy, curiosity, and listening, helping young people feel heard while encouraging open conversations about masculinity and online influences. Thank you to all the facilitators, and to Somerset Youth Theatre for starting the day with an engaging networking activity. What to expect while waiting for NHS treatment Image credit: Free stock photo by Samia Javed from Pexels People waiting for planned NHS treatment should soon receive clearer information and better support thanks to new standards introduced by NHS England. The standards set out what patients and unpaid carers can expect from the moment a referral is received until treatment begins, is no longer needed, or a patient chooses not to continue. Under the new standards, patients should hear what happens next within 28 days of their referral being received. They should also be told who to contact if they have questions about appointments, accessibility needs, or their care. Patients can expect information in formats that meet their needs, including large print, braille, audio, or British Sign Language support. With consent, information can also be shared with a trusted family member, friend, or unpaid carer. While waiting, patients should receive advice on managing their condition, guidance on what to do if their health changes, and updates at least every 12 weeks confirming they remain on the waiting list. The standards sit alongside existing NHS rights, including the right to clear information, involvement in decisions about care, and fair treatment without discrimination. Healthwatch tips Keep your contact details up to date with your GP practice and hospital. Read and respond promptly to letters, texts or NHS App messages. Let the hospital know if you no longer need an appointment or cannot attend. Ask for information in a format that works for you. If your symptoms get worse while you are waiting, contact your GP practice or NHS 111 rather than waiting for your next update. Keep a note of any questions you want to ask at your next appointment. Find out more: Visit our website Information and Advice page to read our plain language summary of the full NHS guidance. Free MenB Vaccine for Young People A free vaccine is now available to help protect young people from MenB, a serious infection that can cause meningitis and sepsis. You may be able to get the vaccine if you: Live in England or Wales and were born between 1 September 2007 and 31 August 2008. Are under 25 and starting university or living away from home in further education for the first time in autumn 2026. Starting college or university often means meeting lots of new people and living in shared accommodation. This can make it easier for infections to spread. Having the MenB vaccine before you start can help protect both you and the people around you. What you need to know You need two doses for the best protection. The doses must be at least 28 days apart. The first dose is available from community pharmacies in England from 20 July 2026. If you are an international student, try to get vaccinated in your home country before you begin your studies. Getting vaccinated is a simple way to help protect your health as you start a new chapter at college or university. Book your free vaccine online with MenB NHS vaccination appointment, at a pharmacy near you, or by calling 119. Around and about in August 😎 Come and talk to us about your experiences or for information and advice about health and care services in Somerset. Date and times Details August 4, 2026 11:00 am to 12:30pm Taunton Library Paul Street, Taunton, TA1 3XZ August 5, 2026 10:00 am – 4:00 pm Bridgwater Play Day St Mathews Field, Bridgwater, TA6 7BT August 14, 2026 11:00 am - 2:00 pm Blackbrook Community Fun Day – booking required, call 01823 333435 Blackbrook Leisure Centre, Taunton, TA1 2PX August 17, 2026 10:00 am - 12:00 pm Minehead Talking Café Methodist Church, 31 The Avenue, Minehead, TA24 5AY August 19, 2026 1:00 pm - 3:30 pm Berrow Talking Café at Berrow Village Hall Parsonage Road, Berrow, Burnham-on-Sea, TA8 2NL August 25, 2026 10:00 am - 12:00 pm Waffle over waffles at The Waffle Hub Community Café Methodist Church, 35A College St, Burnham-on-Sea, TA8 1AS Bridgwater Playday 2026 Get ready for a fantastic day out! Join us at this free family on Wednesday 5 August. With activities for every age, this is guaranteed to be one of the standout days of the summer! Other important dates Date What Find out more 1 to 7 August World breast-feeding week https://waba.org.my/wbw/ 18 August Never Give Up Day https://nevergiveupday.com/ 31 August International Overdose Awareness Day https://www.overdoseday.com/ 31 August Summer bank holiday UK https://www.worldhepatitisday.org/ Want us to share your news? Do you have any health and care news or events you would like us to include in our August 2026 newsletter? If so, please send us you text with an accompanying image to info@healthwatchsomerset.co.uk before Friday 15 August 2026. Get in touch Share your experiences of health and care services in Somerset so we can help influence change and make services better. Have your say using our website contact form, or call us free on 0800 999 1286. Do you have questions about health and care ‘jargon’? We can help, email you enquiries to info@healthwatchsomerset.co.uk or call us free on 0800 999 1286. Our website Find out what we do in a variety of accessible formats https://www.healthwatchsomerset.co.uk/about-us Read our news and reports https://www.healthwatchsomerset.co.uk/newsandreports Volunteer with us https://www.healthwatchsomerset.co.uk/volunteer Contact us https://www.healthwatchsomerset.co.uk/contact-us Follow us on social media: BlueSky/@healthwatchsom.bsky.social Facebook.com/Healthwatchsomerset @healthwatchsomerset If you have been sent this newsletter and would like to join our mailing list, please follow this sign up to our newsletter link. Healthwatch Somerset, Suite 12, Wellworthys Business Centre, Parrett Way, Colley Lane, Bridgwater, TA6 5LB The Healthwatch Somerset service is run by The Advocacy People, an independent charity - Charity No. 1080679 limited by guarantee and registered in England and Wales with Company No. 3963421. The registered office is at PO Box 375, Hastings, East Sussex, TN34 9HU

Our latest annual report reveals how thousands of residents shared their experiences last year, helping drive improvements across health and social care. We have had a strong year of impact, amplifying public voice and improving awareness of key issues across Somerset. We have used community insight to: Influence service improvements Improve access and communication Ensure people’s experiences shape care Our year in numbers (2025–2026) 2,056 people shared their experiences of care 3,026 people received advice, information, or signposting 6 reports published on priority issues (e.g. carers, neuro‑rehabilitation) Supported by 5 staff and 35 volunteers Our volunteers contributed 536 hours of their time Engagement & inclusion We worked to reach underrepresented groups including: Refugees and people with limited English Veterans and armed forces communities Young people and people with disabilities This helped reduce barriers and improve access to services. Listening and influencing change We gathered insights directly from communities using them to influence decision‑makers and build on our strong partnerships with Somerset NHS Foundation Trust, the Integrated Care Board (ICB), and Somerset Council. We also worked closely with the Voluntary, Charitable, Faith, and Social Enterprise (VCFSE) sector to ensure people could access trusted information and advice. Future outlook Despite potential national changes that may end Healthwatch Somerset in its current form by 2027, we will continue to focus on ensuring an independent public voice in healthcare. Read our report If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.

We’ve published our latest annual report, showing how people across Somerset have shared their experiences to help improve health and social care. Over the past year, more than 2,000 people told us about their care, and we supported over 3,000 people with information and advice. Your feedback helps make sure services reflect what matters most to local people. Putting people at the centre of services We’re here to be your independent voice for health and social care. This year, we’ve worked with residents, community groups and decision-makers to help make services more responsive, inclusive and easier to access. Because people spoke up, we’ve seen real improvements, including: A new pharmacy in Wincanton, making it easier to get prescriptions Better, clearer information, with more use of plain English and accessible formats More support for unpaid carers, after many told us they weren’t getting the help they needed Listening to what matters What you told us also highlighted some ongoing challenges. For example: Seven in 10 carers said they weren’t offered information about caring People said information can be unclear, inconsistent, or only available online, making it hard to use We’re using this feedback to work with partners to improve communication and help people get the support they need more easily. Working together for change We continue to work closely with NHS and council partners, as well as voluntary and community groups, to make sure your experiences shape decisions. Krystle Pardon, Head of Patient Engagement and Involvement for Somerset NHS Foundation Trust said: Feedback from Healthwatch is invaluable in ensuring the voices of patients and carers are heard. This year we: Spent time in communities across Somerset, from colleges to care homes Ran events like Thinking Together, bringing people and organisations together to improve accessible information Shared what you told us with leaders across the local health and care system Worked with our volunteers, who contributed over 500 hours supporting engagement Looking ahead We know how important it is to have an independent voice for people, especially during times of change in the health and care system. In the year ahead, we will: Keep championing your experiences Focus on community wellbeing and support after leaving hospital Reach more young people and underrepresented groups Help people understand changes to the NHS and local services Share your experience Your feedback makes a difference. It helps services understand what’s working and what needs to improve so care can be better for everyone. If you’d like to share your experience or find out more, visit our 'Have your say' page or contacts us. Read the full report You can read and download the full report from our reports page.

Catch up with the latest news about our work and updates about local health and care services. Welcome hut, Ark at Egwood, Merriott May 2026 in numbers A brief summary of team achievements in May. One delivery of Enter and View training to another Healthwatch Two requests for our volunteer Readers Panel to review NHS documentation 18 Events 47 Meetings 121 direct engagements with people These figures may be higher because it can be hard to record every contact and all feedback. Supporting you across the county On Monday 18 May we were at the Glastonbury Community Appointment Day for people with musculo skeletal (MSK) issues. Organised by Somerset NHS Foundation Trust physiotherapy team, patients have a booked appointment with a physiotherapist and are then able to access a variety of community stalls giving information about health and care. These events take place across the county and help both patients and health and care organisations. Devices and digital help available locally Many people still find it hard to use online services because they do not have a device, internet access, or confidence with technology. This makes it harder to use services like the NHS App or book appointments online, especially for older people, carers and people on low incomes. There is help available in Somerset. SIMPal provides free mobile phones, SIM cards, and connectivity for people who need them. The National Device Bank, run by the Good Things Foundation, works with local organisations across the UK to provide donated devices. They do not give devices directly, so you may need to contact a local organisation to check if support is available. You can also get support from local libraries, community hubs, and digital groups. They can help you set up devices, create an email account, and learn how to use online services safely. Have your say on Somerset Council’s priorities Somerset Council is asking people across the county what matters most to them as it starts planning its 2027/28 budget. This is an early chance for residents, businesses and community groups to help shape the council’s priorities before more detailed proposals are developed later in the year. The council provides services that many people rely on every day, including adult and children’s social care, public health, waste and recycling, highways, libraries, education, and community services. Because of ongoing financial pressures, the council wants to understand which services matter most to local people. We know that decisions about local services can affect people’s health, wellbeing, and daily lives. That is why it is important that everyone has the opportunity to have their say, especially people whose voices are not always heard. You can take part in the Somerset Council’s Summer Budget Consultation online. The consultation is open to everyone and closes on Monday 27 July. Improving cancer care across our region The Somerset, Wiltshire, Avon, and Gloucestershire (SWAG) Cancer Alliance is working to deliver the ambitions set out in the new National Cancer Plan for England. ©Thank you to SWAG Cancer Alliance for use of their image This national plan aims to ensure that by 2035, three in four people diagnosed with cancer will be living well five years after diagnosis. Across our region, around 50,000 people are diagnosed with cancer each year, so improving services is vital. Earlier diagnosis and faster care are key priorities. More cancers are now being diagnosed at an early stage, when treatment is more likely to be successful. In the SWAG area, early diagnosis rates are already higher than the national average. Work is also taking place to reduce waiting times and speed up access to tests and treatment. For example, new ways of working, like checking skin conditions using photos (teledermatology), are helping people get quicker answers and avoid unnecessary trips to hospital. Innovation is playing an important role. Local projects include digital self-referral services, which allow people with concerns (such as breast symptoms) to refer themselves directly for checks, helping them access care sooner. The Alliance is also supporting national improvements such as better use of technology, more personalised care, and new treatments based on genetic testing. Helping you find the right cancer support If you or someone you care for needs cancer support, it can be hard to know where to start. At Healthwatch, we’re here to help you find the right service and information quickly and with confidence. We are proud to be a Macmillan Affiliate Member. This gives us access to trusted training and clear, up-to-date resources, so we can support people before, during and after a cancer diagnosis. We can guide you to reliable information and connect you with other local support, including Cancer Awareness and Support Cafés (CASC) and other community services. Whether you’re unsure about services or where to turn next, we can help you understand your options and navigate the care you’re entitled to. Get in touch with us for free, independent support. You don’t have to figure it out alone. Outstanding Care, Still Going Strong A care home in Burnham-on-Sea is celebrating nearly a decade of top-quality care after once again being rated outstanding by the Care Quality Commission (CQC). Frith House, which supports people living with dementia as well as those needing residential or respite care, has held this highest rating since 2017. The latest inspection highlighted a calm and welcoming environment where people are treated with dignity, kindness and respect. Inspectors found that compassionate staff make a real difference to residents’ lives, helping to improve wellbeing, reduce distress and build meaningful relationships. Residents said they feel safe and cared for, describing the home as having a strong sense of family and belonging. One family member shared: There is a generally good atmosphere in the home, staff upbeat and smiling. Activities are appropriate, and they keep me updated on how he’s been during the day. The team was also praised for helping people stay independent and involved, creating a positive culture where individuals feel valued. Kerry Stevens, Head of Residential and Nursing Services at Somerset Care, says: I am so proud of the Frith House team for retaining their outstanding rating at their latest CQC inspection. This is testament to the determination of each and every colleague to provide the highest standards of care for their residents, whilst also offering compassionate support for their loved ones. Experiences like these show us what good care looks like in practice: people being listened to, treated with respect and supported to live the life they choose. © Images kindly provided by Somerset care Bold & Brave: Helping Young People Build Confidence for Work Bold & Brave is a supported employment programme run by Young Somerset. It helps young people gain the skills, confidence and experience they need to move towards work. Through a shop and café, young people learn practical skills such as customer service, food preparation and running a business. Emmie’s story Emmie, age 20, joined the programme in September 2024. She lives with several conditions, including autism and anxiety, which affect her daily life. Before joining Bold & Brave, Emmie found it hard to speak to others and lacked confidence. College was a difficult time, and everyday tasks often felt overwhelming. When she started her internship, Emmie felt nervous and unsure. At first, she kept to herself. Over time, with support and real work experience, she began to grow in confidence. She learned to communicate more, share her ideas and connect with others. At the end of the internship, Emmie was offered a job as an Enterprise Assistant. She accepted and now works at Bold & Brave, while also volunteering in a charity shop. Emmie says the experience has helped her build confidence, develop friendships, and feel more hopeful about the future. She still faces challenges, especially in busy or unfamiliar situations, but feels more able to manage them. With clear routines and support, she continues to grow in confidence and independence. Emmie’s journey shows how the right support can help young people overcome barriers and reach their potential. © Images kindly provided by Young Somerset. Somerset adult social care ‘requires improvement’ – what people told inspectors The Care Quality Commission (CQC) has published its latest assessment of Somerset Council’s adult social care. Overall, the council is rated “requires improvement.” People shared both positive and negative experiences. Some said support had improved over time, and many valued community-based services such as village agents, who help people access information and connect with local support.There is also evidence of stronger partnership working and committed staff, with leaders taking steps to improve how services are managed and delivered. However, not everyone is getting the support they need when they need it. Some people said it was hard to contact the council or felt they had to fit around services instead of getting care that works for them. Delays are a key concern, including long waits for assessments, reviews, and equipment. Unpaid carers also reported challenges. Inspectors heard that carers are not always aware of their right to an assessment, and some experience delays or a lack of support planning. What this means for people in Somerset This report reflects a system that is improving but still under pressure. There are positive examples of joined up working and community support, but people do not always receive prompt, consistent, or personalised care. What we are hearing locally These findings echo what we heard in our “Who Cares?” report. Carers told us they often struggle to find clear, consistent information, and face delays when trying to access support. Many also described feeling overlooked and not fully involved in decisions about care. Our view There are encouraging signs of progress, but more needs to be done to make sure everyone can access the right support at the right time. Listening to people and carers, improving communication and reducing delays will help services work better for local communities. Young people’s creativity celebrated in Somerset © Apples for all by Ellie A recent exhibition at County Hall warmly celebrated the creativity, experiences and voices of children and young people from across Somerset. The artwork was created by members of Somerset Council’s youth participation groups, including the Unstoppables, Somerset in Care and Leaving Care Councils, and Somerset Youth Parliament. © Aurora and Mountains by Holly The collection brought together paintings, poetry, photography, printing, collage and even a papier-mâché whale shark. Through their work, young people shared what mattered to them — from friendship and joy to climate change, care experience, youth voice and feeling connected to the world around them. This exhibition is a powerful reminder that young people have important things to say, and creative ways to say them. You can view the artwork online through the virtual exhibition page, making it easier for more people to see and celebrate young people’s work. © Images kindly provided by Somerset Council Engagement Participation Team Help make work fair for unpaid carers Unpaid carers play a vital role in supporting family, friends and communities, but many struggle to balance caring with work. A new government consultation is exploring how employment rights could be improved, including extended leave, better job protection and paid time off. The proposals also look at support for parents of seriously ill children, recognising the impact this can have on family life and work. Current rights, like unpaid carer’s leave and flexible working, don’t always go far enough, and many people find it hard to access clear information or support. This is your chance to share your experience and help shape future policy. Find out more and take part online. The consultation is open until 1 September 2026. Join us in July 😎 Come and talk to us about your experiences or for information and advice about health and care services in Somerset. Date and times Details July 4, 2026 10:00am to 6:00pm Somerset Armed Forces Day Vivary Park, Upper High Street, Taunton, TA1 3SX July 5, 2026 12:00pm to 5:00pm Yeovil Together at Westlands Entertainment Venue, Westbourne Close, Yeovil, BA20 2DD July 7, 2026 11:00am to 12:30am Taunton Library Paul St, Taunton, TA1 3XZ July 8, 2026 10:00am to 12:00pm Morland Community Hub Pearce Drive, Highbridge, TA9 3FU July 14, 2026 10:00am to 2:00pm The Care Show for Somerset Wellsprings Leisure Centre, Cheddon Road, Taunton, TA2 7QP July 16, 2026 1:00m to 3:00pm Brean Talking Café Brean Village Hall, Church Road, Brean, TA8 2SF July 22, 2026 10:30am to 12:30pm Carers Information Day at Taunton Town Football Club Wordsworth Drive, Taunton, TA1 2HG July 28, 2026 10:00am to 12:00pm Waffle over waffles at The Waffle Hub Community Café Methodist Church, 35A College St, Burnham-on-Sea, TA8 1AS July 29, 2026 10:00am to 11:30am Glastonbury Library 1 Orchard Court, Glastonbury, BA6 9JB Other important dates Date What Find out more 6 to 12 July Alcohol Awareness Week https://alcoholchange.org.uk/ 24 July Samaritans Awareness Day https://www.samaritans.org/ 24 July International Self Care Day https://isfglobal.org/ 28 July World Hepatitis Day https://www.worldhepatitisday.org/ 30 July International Day of Friendship https://www.un.org/en/observances/friendship-day 1 to 31 July Sarcoma Awareness Month https://sarcoma.org.uk/ 1 to 31 July Good Care Month https://nationaltoday.com/good-care-month/ 1 to 31 July Disability Pride month https://www.scope.org.uk/disability-pride-month Want us to share your news? Do you have any health and care news or events you would like us to include in our July2026 newsletter? If so, please send us you text with an accompanying image to info@healthwatchsomerset.co.uk before Friday 17 July 2026. Get in touch Share your experiences of health and care services in Somerset so we can help influence change and make services better. Have your say using our website contact form, or call us free on 0800 999 1286. Do you have questions about health and care ‘jargon’? We can help, email you enquiries to info@healthwatchsomerset.co.uk or call us free on 0800 999 1286. Our website Find out what we do in a variety of accessible formats https://www.healthwatchsomerset.co.uk/about-us Read our news and reports https://www.healthwatchsomerset.co.uk/newsandreports Volunteer with us https://www.healthwatchsomerset.co.uk/volunteer Contact us https://www.healthwatchsomerset.co.uk/contact-us Follow us on social media: BlueSky/@healthwatchsom.bsky.social Facebook.com/Healthwatchsomerset @healthwatchsomerset If you have been sent this newsletter and would like to join our mailing list, please follow this sign up to our newsletter link. Healthwatch Somerset, Suite 12, Wellworthys Business Centre, Parrett Way, Colley Lane, Bridgwater, TA6 5LB The Healthwatch Somerset service is run by The Advocacy People, an independent charity - Charity No. 1080679 limited by guarantee and registered in England and Wales with Company No. 3963421. The registered office is at PO Box 375, Hastings, East Sussex, TN34 9HU

After a packing error the government have announced a precautionary recall of Crescent Pharma Limited Ramipril 2.5mg capsules. The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a precautionary safety recall for one batch of Crescent Pharma Limited Ramipril 2.5mg capsules. A packaging error means some boxes might contain a much higher dose (10mg capsules) instead of the 2.5mg dose. Check Your Medicine Box If you take this medication, look at the outer cardboard box right away. Batch number to look for: GR155023. What to do next: If you have this batch, open the box and look at the foil blister strips inside. What Action to Take If the strips say 10mg: Do not take the medicine. Take the box and the patient leaflet straight back to your dispensing pharmacy for a safe replacement. If the strips say 2.5mg: You do not need to do anything. Your medicine is safe and you can keep taking it as normal. Please see MHRA’s Class 2 recall  for further information and images of the affected product: Class 2 Medicines Recall: Crescent Pharma Limited, Ramipril 2.5 mg Capsules, EL(26)A/25 - GOV.UK What to Look Out For If you think you have accidentally taken a 10mg capsule from an affected pack, watch out for these symptoms: Feeling lightheaded or dizzy. Fainting. Feeling unusually tired or fatigued. Important Safety Notice If you feel unwell or suspect you took the wrong dose, seek medical advice from your GP or call NHS 111 immediately. Do not stop taking your blood pressure medication without speaking to a healthcare professional first. Please double-check the physical label on your medication box to confirm the batch number before taking any action. If you suspect you have experienced side effects, you can also report them directly via the official UK MHRA Yellow Card scheme. Sources MHRA Press release: https://www.gov.uk/government/news/precautionary-recall-of-blood-pressure-medication-crescent-pharma-limited-ramipril-25mg-capsules-after-packaging-error