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Enter and View report: Elliscombe House Care Home, Wincanton

  • Writer: Healthwatch Somerset
    Healthwatch Somerset
  • Aug 26
  • 1 min read

In June 2025, we undertook an Enter and View visit to Elliscombe House to observe the quality of service and talk to people using the service, including residents, relatives and staff.


Elliscombe House Care Home, Wincanton
Elliscombe House Care Home, Wincanton

What we found

There is a real sense that this is the residents’ home. Without exception, residents told us they feel happy and safe.


The environment felt welcoming, calm and organised.

Interactions between residents and staff were very personalised; staff know residents well. Residents spoke highly about the staff and the care they receive.

 

Our recommendations include:

  • We liked the fact that residents were invited to take part in interviews for new staff. We would recommend this to other providers as good practice


  • We raised with the manager a resident’s comment about making their own hot drink. Health and safety would need to be considered in this situation.


Read our report


If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286. 



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