Annual report 2024-25: Unlocking the power of people-driven care

Updated: 2 days ago

The report also outlines our work planned for 2025-26.

5094 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
1364 people came to us for clear advice and information on topics such as how they can find an NHS dentist and how they can make a complaint about their GP surgery.
34 outstanding volunteers supported us last year, giving up 595 hours of their time to make care better for their community.
We published 5 reports about the improvements people would like to see to health and social care services.

Investigating waiting lists for procedures, including the timing and method of patient contact during waiting periods for medical treatments.
Holding an event in October 2025 focusing on accessible information in Somerset health and care.
Following up on the Healthwatch England pharmacy survey by looking at the pharmacy provision in Somerset.
Working with Somerset Council to listen to people’s experiences of working with micro-providers.
Supporting our communities to understand the future NHS 10-year plan and it’s recommendations. These include moving from hospital to the community, embracing digital transformation, and shifting from treatment to prevention.
Following up on the recommendations that have been made in our work in 24/25.

Read the full Annual Report 2024-2025 to find out more about our work during the past year.

If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.