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We have published a new report sharing what local people told us about their experiences of community pharmacy services. The findings highlight what's working well and where improvements could make a difference.

Our report highlights opportunities to improve awareness of pharmacy services, provide clearer information about Pharmacy First, strengthen privacy for consultations and improve communication when prescriptions are delayed.

In June 2026, Healthwatch carried out an Enter and View visit to Ivelhurst Nursing Home in Yeovil. During our visit, we observed the quality of care and spoke with people who use the service, including residents, relatives, and staff.

Our latest annual report reveals how thousands of residents shared their experiences last year, helping drive improvements across health and social care. We have had a strong year of impact, amplifying public voice and improving awareness of key issues across Somerset. We have used community insight to: Influence service improvements Improve access and communication Ensure people’s experiences shape care Our year in numbers (2025–2026) 2,056 people shared their experiences of

The NHS and social care use your health information to care for you and also to improve services. They keep it safe and private. If you don’t want your data used for planning or research, you can choose to opt out. Why is data shared? Shared data helps you and the NHS . For example: It brings your records together to improve your care It was used to find the first coronavirus treatment It supported vaccine research Your individual care Health and care staff may use your confi

The health and care issues affecting children and young people in Somerset have been the focus of our recent work. Our staff have been...