1. Early support discharge - independent patient engagement

    Report -

    Early Supported Discharge is a service that aims to help patients who have suffered a stroke to be discharged from hospital sooner and to carry out rehabilitation at home rather than in hospital.

  2. Frome and District Day Centre

    Report -

    We engaged with Frome and District Day Centre to hear their experiences of accessing health and social care services in the area.

  3. Availability of hearing aid batteries in Bridgwater: You said, we did

    Report -

    We were contacted by the secretary for Bridgwater Senior Citizens Forum. A request for action was raised regarding the availability of hearing aid batteries in the Bridgwater area.

  4. Annual Report 2017-18

    Report -

    Healthwatch Somerset Annual Report 2017-18: A review of our work over the past year and its impact, plus our work planned for 2018-19.

  5. NHS 111 service report: Experiences and views of local people in Somerset

    Report -

    We created a survey that could be accessed online and completed at engagement events. The survey ran from 11 June to 31 August 2018. It asked for the views of local people who had used the service within the last three years.

  6. Somerset Young Carers report: You said, we listened

    Report -

    Our Manager and a Local Board member attended a Young Carers Forum meeting to hear the views of young carers on the Somerset Young Carers Service. This took place at the Young People’s Centre in Street.

  7. Evaluation of Somerset Safeguarding Service: User feedback process

    Report -

    We worked closely with the Adult Safeguarding Team to design a questionnaire that related to the six principles set out in The Care Act 2014 statutory guidance. We contacted 20 people who had experienced an adult safeguarding intervention in the last two months. Fourteen agreed to take part in the project.

  8. Annual Report 2018-19

    Report -

    Healthwatch Somerset Annual Report 2018-19: A review of our work over the past year and its impact, plus our work planned for 2019-20.

  9. Guided by you: Annual Report 2019-20

    Report -

    Healthwatch Somerset Annual Report 2019-20: A review of our work over the past year and its impact, plus our work planned for 2020-21.

  10. On equal terms - then and now: Annual Report 2020-21

    Report -

    Healthwatch Somerset Annual Report 2020-21: A review of our work over the past year and its impact, plus our work planned for 2021-22.

  11. Championing what matters to you: Annual Report 2021-22

    Report -

    Healthwatch Somerset Annual Report 2021-22: A review of our work over the past year and its impact, plus our work planned for 2022-23.

  12. Together we’re making health and social care better: Annual Report 2022-23

    Report -

    Healthwatch Somerset Annual Report 2022-23: A review of our work over the past year and its impact, plus our work planned for 2023-24.

  13. Health Visiting Service Report: Views on early years support

    Report -

    We have been talking to local people about their experiences and views of the Health Visiting Service in Somerset. This report tells you what people said when we spoke to them about the service.

  14. NHS Long Term Plan: The views of Somerset residents

    Report -

    This report details engagement work we carried out around the NHS Long Term Plan.

  15. Accessing information about health & support in Somerset: The views of local people

    Report -

    We have been talking to local people about their experiences and views of the accessing health and support information in Somerset. This report tells you what people said when we spoke to them about this.

  16. Care Homes during Covid: Care staff perspective

    Report -

    We wanted to find out about the challenges faced by care home staff during the COVID-19 pandemic, and to understand how they have managed during this time. We held a focused feedback interview with a local care home; this is what they told us.

  17. Accessing health and social care during COVID-19: A Somerset perspective

    Report -

    We gathered real-time feedback on local health and social care services during the pandemic from the views of Somerset residents, to provide information that services can learn from once the outbreak has passed.

  18. Access to primary care GP surgeries in Somerset: What local people told us

    Report -

    We have been talking to local people about their experiences and views of accessing care at GP surgeries in Somerset. This report tells you what people said when we spoke to them about this.

  19. NHS 111 Out-of-hours service: Public feedback from Somerset, Devon, Plymouth and Torbay

    Report -

    Healthwatch in Somerset, Devon, Plymouth and Torbay joined forces to promote a regional survey to ensure that people using the NHS 111 service had their say on the way it is delivered to them.

  20. The District Nursing Service: People’s experiences of using the service in Somerset

    Report -

    We gathered the views of those currently using the District Nursing Service. We wanted to know what the current strengths and weaknesses were in the delivery of the service to patients in Somerset.

  21. Young Listeners Project Report

    Report -

    Sharing young people’s feedback to improve the health and social care services they use.

  22. The impact of waiting for NHS surgery in Somerset

    Report -

    Somerset’s NHS leaders asked us to help them understand how people are being affected by waiting for surgery to inform their ongoing work to improve support for patients.

  23. Experiences with the NHS 111 service in Devon, Plymouth, Torbay, and Somerset

    Report -

    People who use NHS 111 in Devon and Somerset have reported ongoing concerns about the quality of the service, with the most common complaints being about long waiting times and difficulty getting through on the phone.

  24. Same day urgent care in West Somerset

    Report -

    The aim of this project was to gather the views of people living in West Somerset about same day urgent care. Somerset NHS Clinical Commissioning Group asked us to carry out this work as part of a review into how urgent care is provided in Somerset.

  25. People’s experiences of using GP websites to access information

    Report -

    We wanted to understand how the use of digital services by GPs, particularly websites, is affecting the way people access the information and care they need.

  26. Supported transfer of care from hospitals: evaluating people’s experiences to help shape improvements in care

    Report -

    We wanted to explore the quality of the transfer of care process in Somerset and use the experiences of people who have been discharged from hospital with ongoing care needs to guide improvements in the process.

  27. Dentistry data for local Healthwatch: October 2022

    Report -

    Quarterly feedback to the NHS Local Dental Network from local Healthwatch in the South West.

  28. Dentistry data for local Healthwatch: December 2022

    Report -

    Quarterly feedback to the NHS Local Dental Network from local Healthwatch in the South West.

  29. Advocating for fairer NHS dentistry: Dentistry data for local Healthwatch, July 2023

    Report -

    Quarterly feedback to the NHS Local Dental Network from local Healthwatch in the South West

  30. Enter and View report: Newholme Care Home, Ruishton

    Report -

    Our report following a visit to Newholme, a residential care home in the village of Ruishton near Taunton, which provides accommodation for people with a learning disability.

  31. Reaching out: Looking at mental health support for young people in Somerset

    Report -

    We have been working with our young volunteers to investigate how accessible young people’s mental health services are in Somerset, and to understand how access to support could be improved.

  32. Have your say - Easy Read

    Report -

    Download an Easy Read version of our 'Have your say' form.

  33. Who we are and what we do

    Report -

    Here are some Easy Read resources to explain who we are and what we do.

  34. Dentistry in Somerset: Access, affordability and the impact on oral health

    Report -

    A lack of access to NHS dentists in Somerset remains a pressing issue, including for parents, vulnerable individuals and those with financial constraints. We have residents who are enduring persistent pain and grappling with unresolved dental issues.

  35. Access to GP appointments in West Somerset

    Report -

    As part of our Somerset-wide project, we decided to carry out some focused work looking at access to health and social care services in West Somerset.