Same day urgent care in West Somerset
The aim of this project was to gather the views of people living in West Somerset about same day urgent care. Somerset NHS Clinical Commissioning Group asked us to carry out this work as part of a review into how urgent care is provided in Somerset.
Key messages
- Not everyone was aware of the services that offered same day urgent care.
- Most people had not seen any information about same day urgent care.
- People felt that information would be useful and identified ways of sharing it.
- Feedback about experience of using same day urgent care services was mixed.
- Transport was identified as an issue affecting use of same day urgent care.
- It was suggested that greater and more flexible use of community transport might help people access same day urgent care.
- There was preference for same day urgent care for minor injury and illness to be provided close to home.
- Some people told us that they had used 999 or Accident and Emergency (A&E) because they had been unable to access other health care services.
- Not everyone was aware of the 111 service, and others were not confident in it.
- Most people were aware of what services to use in certain circumstances.
Read our report
If you need this report in a different format, please email info@healthwatchsomerset.co.uk or call 0800 999 1286.
File download
Same day urgent care in West Somerset
