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Our report following a visit to West Mendip Hospital, Glastonbury. The wards provide 36 beds, which host a mixture of patients: on Pathway 2, Pathway 3 or end of life patients. -
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Our Enter and View Team engaged with members of public at Musgrove Park Hospital. We spoke to people and recorded their comments about health and social care services, and we gave out dozens of leaflets, and ‘How Connected Are You?’ Surveys. -
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We consulted with members of the Somerset Polio Support Group to document the care they receive from the NHS in relation to their condition, at both primary and hospital level, in order to raise the understanding of PPS with NHS health commissioners. -
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In September 2016 we returned to visit this group to find out how their report on Post Polio Syndrome (PPS) was progressing and to hear the key issues identified so far. -
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This report details our engagement with Taunton Post Polio Support Group, the issues around the understanding among professionals about Post Polio Syndrome and the ongoing joint work to highlight these with commissioners, GPs and health professionals. -
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Early Supported Discharge is a service that aims to help patients who have suffered a stroke to be discharged from hospital sooner and to carry out rehabilitation at home rather than in hospital. -
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We created a survey that could be accessed online and completed at engagement events. The survey ran from 11 June to 31 August 2018. It asked for the views of local people who had used the service within the last three years. -
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We have been talking to local people about their experiences and views of the Health Visiting Service in Somerset. This report tells you what people said when we spoke to them about the service. -
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We gathered real-time feedback on local health and social care services during the pandemic from the views of Somerset residents, to provide information that services can learn from once the outbreak has passed. -
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Healthwatch in Somerset, Devon, Plymouth and Torbay joined forces to promote a regional survey to ensure that people using the NHS 111 service had their say on the way it is delivered to them. -
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We gathered the views of those currently using the District Nursing Service. We wanted to know what the current strengths and weaknesses were in the delivery of the service to patients in Somerset. -
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Somerset’s NHS leaders asked us to help them understand how people are being affected by waiting for surgery to inform their ongoing work to improve support for patients. -
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People who use NHS 111 in Devon and Somerset have reported ongoing concerns about the quality of the service, with the most common complaints being about long waiting times and difficulty getting through on the phone. -
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The aim of this project was to gather the views of people living in West Somerset about same day urgent care. Somerset NHS Clinical Commissioning Group asked us to carry out this work as part of a review into how urgent care is provided in Somerset. -
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We wanted to explore the quality of the transfer of care process in Somerset and use the experiences of people who have been discharged from hospital with ongoing care needs to guide improvements in the process. -
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We identified there was a need to find out from local people how connected they feel and why. We also sought to find out how being connected affects feelings of loneliness and isolation. -
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We visited the Hearing Voices support group in Taunton to introduce our work and the role of Healthwatch and to listen to any issues or concerns the group wanted to discuss. -
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We attended a meeting of representatives from SSAFA (Soldiers, Sailors, Airmen and Families Association) to introduce our work and the role of Healthwatch, and to hear their comments, issues and concerns. -
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We ran a series of focus groups meeting with young people based at Burton’s Orchard in Taunton. The aims of these groups were to explore young people’s experience of leaving care and to involve them in starting to plan their own consultation with other care leavers. -
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Active and In Touch Frome is a group of volunteers who visit, help and befriend people who have become isolated or out of touch with the community around them. We were asked to give the group a talk on our work and the role of Healthwatch. -
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We engaged with Frome and District Day Centre to hear their experiences of accessing health and social care services in the area. -
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Sharing young people’s feedback to improve the health and social care services they use. -
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We have been working with our young volunteers to investigate how accessible young people’s mental health services are in Somerset, and to understand how access to support could be improved. -
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Download an Easy Read version of our 'Have your say' form. -
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Here are some Easy Read resources to explain who we are and what we do. -
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A lack of access to NHS dentists in Somerset remains a pressing issue, including for parents, vulnerable individuals and those with financial constraints. We have residents who are enduring persistent pain and grappling with unresolved dental issues. -
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As part of our Somerset-wide project, we decided to carry out some focused work looking at access to health and social care services in West Somerset.
