Enter and View report: West Mendip Hospital, Glastonbury

This visit links into our work around 'Pathway 2’ beds where patients are discharged from an acute hospital into a care home or community hospital to receive rehabilitation before returning home.

Key findings

1. The environment appeared calm and orderly, and the staff were all very welcoming. 
2. Staff appear kind, they know the patients and we witnessed good interaction
   between them.
3. Although patients are encouraged to do much for themselves, there is still a sense of them being waited on at their bedside, for example, with their drinks and meals.
4. We particularly liked that each patient has a personal ‘about me’ information board on the wall behind their bed.
5. Several patients were confused about when they had arrived at West Mendip Hospital and whether the discharge process from the acute hospital had gone smoothly.