1. Enter and View report: West Mendip Hospital, Glastonbury

    Report -

    Our report following a visit to West Mendip Hospital, Glastonbury. The wards provide 36 beds, which host a mixture of patients: on Pathway 2, Pathway 3 or end of life patients.

  2. Information stand at Musgrove Park Hospital, Taunton

    Report -

    Our Enter and View Team engaged with members of public at Musgrove Park Hospital. We spoke to people and recorded their comments about health and social care services, and we gave out dozens of leaflets, and ‘How Connected Are You?’ Surveys.

  3. Post Polio Syndrome consultation in Somerset

    Report -

    We consulted with members of the Somerset Polio Support Group to document the care they receive from the NHS in relation to their condition, at both primary and hospital level, in order to raise the understanding of PPS with NHS health commissioners.

  4. Somerset Polio Foundation Support Group

    Report -

    In September 2016 we returned to visit this group to find out how their report on Post Polio Syndrome (PPS) was progressing and to hear the key issues identified so far.

  5. Post Polio Support Group, Taunton

    Report -

    This report details our engagement with Taunton Post Polio Support Group, the issues around the understanding among professionals about Post Polio Syndrome and the ongoing joint work to highlight these with commissioners, GPs and health professionals.

  6. Early support discharge - independent patient engagement

    Report -

    Early Supported Discharge is a service that aims to help patients who have suffered a stroke to be discharged from hospital sooner and to carry out rehabilitation at home rather than in hospital.

  7. NHS 111 service report: Experiences and views of local people in Somerset

    Report -

    We created a survey that could be accessed online and completed at engagement events. The survey ran from 11 June to 31 August 2018. It asked for the views of local people who had used the service within the last three years.

  8. Health Visiting Service Report: Views on early years support

    Report -

    We have been talking to local people about their experiences and views of the Health Visiting Service in Somerset. This report tells you what people said when we spoke to them about the service.

  9. Accessing health and social care during COVID-19: A Somerset perspective

    Report -

    We gathered real-time feedback on local health and social care services during the pandemic from the views of Somerset residents, to provide information that services can learn from once the outbreak has passed.

  10. NHS 111 Out-of-hours service: Public feedback from Somerset, Devon, Plymouth and Torbay

    Report -

    Healthwatch in Somerset, Devon, Plymouth and Torbay joined forces to promote a regional survey to ensure that people using the NHS 111 service had their say on the way it is delivered to them.

  11. The District Nursing Service: People’s experiences of using the service in Somerset

    Report -

    We gathered the views of those currently using the District Nursing Service. We wanted to know what the current strengths and weaknesses were in the delivery of the service to patients in Somerset.

  12. The impact of waiting for NHS surgery in Somerset

    Report -

    Somerset’s NHS leaders asked us to help them understand how people are being affected by waiting for surgery to inform their ongoing work to improve support for patients.

  13. Experiences with the NHS 111 service in Devon, Plymouth, Torbay, and Somerset

    Report -

    People who use NHS 111 in Devon and Somerset have reported ongoing concerns about the quality of the service, with the most common complaints being about long waiting times and difficulty getting through on the phone.

  14. Same day urgent care in West Somerset

    Report -

    The aim of this project was to gather the views of people living in West Somerset about same day urgent care. Somerset NHS Clinical Commissioning Group asked us to carry out this work as part of a review into how urgent care is provided in Somerset.

  15. Supported transfer of care from hospitals: evaluating people’s experiences to help shape improvements in care

    Report -

    We wanted to explore the quality of the transfer of care process in Somerset and use the experiences of people who have been discharged from hospital with ongoing care needs to guide improvements in the process.