People’s experiences of using GP websites to access information

We wanted to understand how the use of digital services by GPs, particularly websites, is affecting the way people access the information and care they need.


  • Use simple and uncluttered content and website design.
  • Avoid frequent changes to the look of the website.
  • Explain how to use the website for people who are unsure.
  • More help for people who lack digital knowledge.
  • Respect people's needs and preferences.
  • Seek patient input to help develop the website.

Changes made to services

NHS Somerset are using your feedback and our recommendations to help improve digital services.

Their current work includes helping GP practices to provide and promote a range of excellent digital services, such as websites that make it easier for patients and carers to find information, online consultations as a helpful way to speak to GPs, and other health professionals, and use of the NHS App to help people manage their health and wellbeing. They are also working with community and health and care partners to provide training via digital champions in the community to support the use of digital technology.

Read our report

If you need this report in a different format, please email or call 0800 999 1286.

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People’s experiences of using GP websites to access information

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