Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice to guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. Our guidance also helps you find the local contacts you need to make a complaint about NHS and social care services in Somerset.
Complaints advocacy services
Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
In Somerset, you can get independent support with health complaints from the South West Advocacy Network (SWAN). Children and young people can get advice and support about social care services from Route1 Advocacy.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.