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Writer's pictureHealthwatch Somerset

The Value of Listening: Annual Report 2023-24

Updated: Nov 19

In our latest Annual Report, The Value of Listening, we highlight how we've worked throughout the year to understand people’s health and care needs, and to use public feedback to help NHS and social care services improve care in Somerset. The report also outlines our work planned for 2024-25.

The year in numbers


  • 2,621 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.

  • 4,325 people came to us for clear advice and information about topics such as mental health and the cost of living crisis.

  • 35 outstanding volunteers supported us last year, giving up 126 days of their time to make care better for their community.

  • We published eight reports about the improvements people would like to see to health and social care services.


Next steps


Over the next year, we will keep reaching out to every part of society, especially people in the most deprived areas, so that those in power hear their views and experiences.


We will also work together with partners and our local Integrated Care System to help develop an NHS culture where, at every level, staff strive to listen and learn from patients to make care better.


Our top three priorities are:

  • Care at home
  • Unpaid carers
  • Pharmacies

Read the full Healthwatch Somerset Annual Report 2023-24 to find out more about our work during the past year, including findings and recommendations for changes to services.




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