GP and patient

Tell us about your experience of booking an appointment with your GP

Complete our survey by 31 January 2024

What do we want to know?

We want to know:

  • How do you book appointments with your GP, for example, by phone, in person, online, by App or email?
  • Were you offered a face-to-face appointment with your GP or an alternative option?
  • Was the referral to the other health professional or service appropriate for you?

Why are we asking?

Concern about access to GP services continues to be one of the most common themes people raise with us. There is also a wealth of national and local evidence highlighting the challenges people face when booking a GP appointment, including a lack of face-to-face appointments, the use of digital technology and remote appointments, and waiting times.

It's easy to share your views

Complete our survey to share your views and experiences with us confidentially.

You can do this online by visiting:

Or you can get in touch to request a paper copy of the survey or share your views over the phone.

Freephone 0800 999 1286

Talk to us face-to-face

We will also be gathering feedback from our diverse communities by organising focus group discussions and attending community events and venues. Get in touch to find out more.

Your feedback will make a difference

Good access to GP services is an important measure of the quality of care being provided locally. Your feedback will help us identify the strengths and weaknesses in the current GP booking processes. We will share our findings with those responsible for GP services in Somerset to help them improve access to GP care.