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People waiting for planned NHS treatment should soon find it easier to understand what is happening with their care, thanks to new minimum standards introduced by NHS England. These standards set out what patients and unpaid carers can expect from the moment a referral is received by a hospital or clinic until treatment starts, is no longer needed, or a patient chooses not to continue.

In response to local feedback about challenges in booking appointments with GPs, we have explored people’s experiences across the county....

In our latest report we have listened to experiences of Somerset residents who tried to book an appointment to see their GP. In response...

With spiralling costs of living, Healthwatch England is warning people are making changes to how they use health and social care...