Enter and View: Winsor House, Minehead

The home was notified about the Enter & View visit three weeks prior to the visit. There were 38 residents living there on the day of our visit.

Recommendations

1. The manager look into the “Get Connected” grant that exists to help those in social care access the Internet. Their website contains details about how this may also help those with dementia.
2. The home consult with Action on Hearing Loss and take advice on the installation of hearing loop systems.
3. The home to look at our publication ‘Environment – Residential and Nursing Home Good Practice Examples’ and discuss with staff and at resident and family meetings.
4. The home produce memory boxes to house keepsake items and other reminders of their earlier life which can often stimulate their memory and become a talking point.
5. The home looks into 'Rem Pods' and the benefits they could offer to residents.
6. The home look at our publication ‘Staffing – Residential and Nursing Home Good Practice examples’.
7. The home and the dementia support group find out about ‘Reminiscence Learning’ and the service they can offer homes such as 'Activity Angels' and 'Fitness Fairies'.
8. The home consider our publication ‘Involving the local community – Residential and Nursing Home Good Practice Examples’ and share with staff resident and families at meetings.
9. The staff look at our publication 'Good Practice Examples in Residential Care – Involving the Local Community'.
10. The Activities Co-ordinator share our publication 'Activities in Residential and Nursing Homes' with residents and families both at meetings and individually to help inspire and further expand activities offered.
11. The staff speak to the Musgrove Park Hospital Patient Engagement Manager and request that their concerns about information being lost or missing is passed on to the Director of Nursing.
12. The Manager write to Podiatry Services and enquire about podiatry inconsistencies and why all diabetic residents cannot be seen at the same time.

This report was produced by the previous Healthwatch Somerset service provider, The Care Forum.