Enter and View: Wyndham House, Minehead

The home was notified about the Enter & View visit two weeks prior to the visit. On the day of our visit the manager informed us that they were 82% full.

Recommendations

1. The Enter & View team recommend that the home consult with Action on Hearing Loss and take advice on the installation of hearing loop systems.
2. Good practice suggestions for resident and family meetings:
   Make meetings part of a larger event such as cheese and wine evening; Ensure that residents have the opportunity to add to the agenda and that they received the agenda well in advance; Invite guest speakers to talk about a topic of interest such as care home fees, hobbies, crafts, reminiscence or perhaps even a comedian; Involve domestic, kitchen and activities staff.
3. Share ‘Consolidated Activities and good practice examples’ with activities staff and at resident & family meetings.

This report was produced by the previous Healthwatch Somerset service provider, The Care Forum.