Views wanted to help improve Somerset’s failing 111 service
We are asking people to share their experiences of using the service – so that the public voice can be fed into any decisions made by the commissioners later this year.
The Care Quality Commission (CQC) recently rated the NHS 111 non-emergency phone line in Somerset as ‘requires improvement for being safe and effective’. Our survey aims to capture the patient voice to ensure their views are taken into account.
This is ahead of the move to a new Integrated Urgent Care Service for the county where Somerset Clinical Commissioning Group will be incorporating the views of service users and the public into the development of the new service model.
Emily Taylor, Manager at Healthwatch Somerset, said: “We feel that we are undertaking this piece of work at a critical point in time. We have seen no evidence that patient feedback is being collected about the service and therefore the views of the users are not being considered in decision making.
“Going forward, we want to be in a position to let Somerset Clinical Commissioning Group know where the issues are and actively encourage changes to be made.”
We have a seat on the Somerset Clinical Commissioning Group’s Governing Body and will monitor any actions taken following the survey.
